Service Updates

2024/25 CHRISTMAS & NEW YEAR'S SCHEDULE

19 November 2024

Christmas is nearly upon us, so please be aware of our operating and closure dates in the forthcoming festive season

 

  • Tuesday 24 December 2024 – AM: Normal Operation | PM: NO pickups
  • Wednesday 25 December 2024 – Public Holiday, CLOSED
  • Thursday 26 December 2024 – Public Holiday, CLOSED
  • Friday 27 December 2024 – Local Deliveries & Limited Linehaul (subject to receivers)
  • Monday 30 December 2024 – Local Deliveries & Limited Linehaul (subject to receivers)
  • Tuesday 31 December 2024 – AM: Normal Operation | PM: NO pickups
  • Wednesday 1 January 2025 – Public Holiday, CLOSED
  • Thursday 2 January 2025 – Linehaul Resumes. Limited Country Agent Deliveries Australia wide. Some Country Agents may start normal operations from mid-January 2025.

 

Please note that limited Interstate and Country services will also be in operation between 27-31 December 2024. The attached table summarises the services and dates so you can plan internally and with your customers.

 

On behalf of all of us at DOT Express, we thank you for your support and loyalty during 2024. Wishing you and your families a very Merry Christmas and a safe & prosperous New Year!

SERVICE UPDATE: FREIGHT FROM MELBOURNE TO PERTH

12 September 2024

Has your current B2B EXPRESS FREIGHT transport company advised you that there will be delays of up to 3 Days with your freight from Melbourne to Perth due to planned rail track upgrades from late September?

 

These rail upgrades will have NO IMPACT on DOT Express as we DO NOT USE THE RAIL FREIGHT NETWORK to Western Australia!

 

DOT Express has not altered its independent road linehaul arrangement to Western Australia since we changed our West Coast Linehaulier in early 2022.  Our delivery service from MEL-PER will not be impacted by the planned upgrades to the rail network and we do not expect any delays.

 

DOT Express continues to do its best to ensure product is delivered on time. We have not missed a beat with linehaul departures each Tuesday and Friday morning - and will continue to support those customers who have supported us with an anticipated 4-5 day delivery service from Melbourne to Perth.

SERVICE UPDATE: TRANSPORT DELAYS TO TASMANIA

12 July 2024

Industry-wide shipping delays are currently impacting Tasmanian operations due to dry dock maintenance. All three of the shipping lines servicing Melbourne to Tasmania are undergoing dry dock maintenance within the same year.

 

These are expected from now until the end of October as:

  • Searoad is currently in dry dock until the end of July. During this period, sailings to Tasmania only occur on a limited 3-day schedule.
  • TT Line will undergo maintenance throughout August.
  • Strait Link will commence its dry dock period in October and continue until the end of November.

SERVICE UPDATE: IMPORTANT SCAM ALERT

29 April 2024

It has been brought to our attention that cyber criminals are actively targeting the transport industry and their customers with fake emails, phony invoices and attempting to gain access to sensitive information.

 

With this in mind, we urge all of our customers to please stay vigilant and alert for Cyber Fraud Scams that may falsely claim to be from DOT Express. Please remember:
 

  • VERIFY OUR BANK ACCOUNT DETAILS BEFORE PAYING AN INVOICE FROM DOT EXPRESS
  • IF IT LOOKS LIKE A SCAM - OR YOU HAVE ANY DOUBTS ON THE LEGITIMACY OF THE EMAIL - PLEASE CONTACT US FIRST ON 1300 000 363 BEFORE PAYING

 

At DOT Express, we take the security and privacy of our customers very seriously. We have implemented various measures to safeguard your information and we continually monitor for any suspicious activities. But we all need to stay alert and be vigilant!

SERVICE UPDATE: Eyre Highway at Balladonia CLOSED

8 January 2024

Authorities say the Eyre Highway – Western Australia’s main freight route with the eastern states – will remain closed until Saturday due to a bushfire burning in the Eastern Goldfields.


A 370-kilometre stretch of road between the Goldfields town of Norseman and Caiguna was closed on Wednesday afternoon after bushfires jumped the highway near Balladonia.


The Department of Fire and Emergency Services [DFES] and Main Roads WA have urged motorists to avoid the area, with people travelling west of Balladonia being redirected to Norseman. 

SERVICE UPDATE: Flooding Emergency (Seymour, VIC)

8 January 2024

Severe thunderstorms in regional Victoria have led to dangerous flash flooding and several road closures across the state.

 

Roads affected include the Hume Freeway, the Northern Highway, Breakaway Road, the Midland Highway, the Whittlesea-Yea Road, the Heathcote-Redesdale Road, and the Bendigo-Tennyson Road.

 

Delays are expected on the Hume in both directions, as one lane is closed due to flooding.

SERVICE UPDATE: 2023/24 Christmas & New Year's Schedule

18 December 2023

Christmas is nearly upon us, so please be aware of our operating and closure dates in the forthcoming festive season.

 

KEY DATES:

 

  • CLOSED on Weekends & Public Holidays
  • SYD-PER Linehaul Departs 19 December 2023 (delivered 28-30 December 2023)
  • SYD-BNE Linehaul Departs 20 December 2023 (delivered 21-22 December 2023)
  • SYD-MEL Linehaul Departs 21 December 2023 (delivered 22 December 2023 subject to receivers)
  • 27-29 December 2023 - Limited Linehaul subject to Interstate/Intrastate volumes & Limited Country Agent Deliveries Australia wide
  • 2-5 January 2024 - Linehaul Resumes. Limited Country Agent Deliveries Australia wide


The attached table summarises the services and dates so you can plan internally and with your customers.

 

On behalf of all of us at DOT Express, we want to thank you for all of your support and loyalty during 2023 – and wish you and your families a very Merry Christmas and a safe & prosperous New Year!
 

SERVICE UPDATE: Truck Crash (Kempsey, NSW)

12 May 2023

TRAFFIC INCIDENT

Three northbound b-double trucks have collided on the M1 at Verges Creek, 10km north of Kempsey earlier this morning and has closed the Pacific Highway in both directions on the NSW mid north coast.


Only one driver sustained minor injuries and was transported to hospital.
One truck was destroyed by fire and another truck has sustained structural damage in the accident, but was not caught in the blaze.

 

Emergency crews are on the scene working to pull apart the trucks and their loads and hazmat specialists are at the scene with fire damage to 18 200-litre steel drums on one trailer still to be identified.

SEVERE WEATHER: Service Update

18 January 2023

EX BRISBANE
Services are now allowed through to Mackay, so effectively DOT Express can service from Brisbane to Mackay and ports in between (along the east coast).  
Unfortunately, we still cannot yet access north of Mackay along the coast but services are now being redirected inland.  Please note that there will be delays in transit to these services.


EX TOWNSVILLE
Also be advised that the Bruce Highway south of Townsville is still closed to Ayr, Proserpine and Bowen. DOT Express is unable to provide services ex Townsville South. 
Please note that the localised flooding throughout the Central Queensland and Far North Queensland regions is affecting deliveries of consignments that did get through and also impacting the ability for some team members to get into work.
DOT Express will continue to work hard to communicate any disruption to services within the network to our customers. 

SEVERE WEATHER: Service Update

17 January 2023

As a result of the inclement weather currently being experienced across Central and Northern Queensland - and the large number of road closures that have occured as a result - there are significant pressures currently to our Linehaul network, which is resulting in some delays. In particular, transit times for North of Mackay and ex Emerald to the wider Bowen Basin are being impacted.


Where possible - and as it is safe to do so - regional depots in Central and Northern Queensland will remain open. However, Regional Agents may be further impacted and temporarily close at their own discretion. DOT Express will continue to work hard to communicate any disruption to services within the network to our customers. 

EASTERN SEABOARD-PER LINEHAUL:  ‘STEADY AS SHE GOES’ FOR DOT EXPRESS

22 November 2022

DOT Express has not altered its independent road linehaul arrangement from Sydney to Perth since we changed our West Coast Linehaulier in late March this year.  Our delivery service leading into Christmas will be impacted by the shortage of road linehaul but we do not expect delays to be more than 1-2 days at the moment.


Deliveries into Perth today have been at the mercy of the severe weather conditions experienced in the last week with gale force winds, severe rain and flooding across South Australia, Mid-Southern New South Wales and Victoria.  Drivers are having to determine the safest and best means to travel across the continent to avoid weather conditions. 

CHRISTMAS: 2022 Trading Times

1 November 2022

Christmas is nearly upon us, so please be aware of our operating and closure dates in the forthcoming festive season.

 

DOT Express closure dates are the public holidays Monday 26th December, Tuesday 27th December & Monday 2nd January.

 

The last freight collection pre-Christmas to our regional onforwarders will be Thursday, 22nd December. Most of our regional onforwarders will have limited services operating during the Christmas to New Year period and up to the 20th of January. DOT Express will do its best to meet customers’ delivery expectations during this time.

 

If you need us to deliver to your regional customers, please plan ahead around these closure dates. Deliveries into most metropolitan areas in each capital city, our last pick-up date will be Friday 23rd December AM only, with a limited fleet operating between 28-30 December. Linehaul to Western Australia will continue each Tuesday and Friday with no change to departure dates.

 

The attached table summarises the services and dates so you can plan internally and with your customers.

 

On behalf of all of us at DOT Express, we thank you for your support and loyalty during 2022. Wishing you and your families a very Merry Christmas and a safe & prosperous New Year.

SEVERE WEATHER: Service Update

5 July 2022

LATEST ADVICE:  
  

Although our regional depots are not currently affected by the last severe weather system to hit multiple locations across NSW, some DOT Express deliveries into the fringe/outer metroplitan areas of Sydney will experience delays to flood affected areas until the rain subsides, the road network is repaired and to ensure the safety of our drivers.


DOT Express will continue to attempt to deliver consignments to businesses in the fringe/outer metroplitan areas of Sydney as quickly as possible. However, as this another rapidly changing flooding event across a wide area, we will continue to work hard to communicate any disruption to services within the network to our customers. 

SEVERE WEATHER: Service Update

8 April 2022

LATEST ADVICE:  
  

Although our regional depots are not currently affected by the last severe weather system to hit multiple locations across NSW, DOT Express deliveries into the fringe/outer metroplitan areas of Sydney will experience delays of a day or two, due to localised flooding currently at these locations.


The Hawkesbury-Nepean Valley is also being closely monitored, with major flooding expected later today.


More than 150 NSW schools have been closed after heavy rain and flooding prompted evacuations in Sydney’s south and southwest - with evacuation orders current in 11 suburbs, while residents in a number of other areas have been told to prepare for orders to leave - many of them in locations evacuated during the severe flooding events in March.

SEVERE WEATHER: Service Update

30 March 2022

LATEST ADVICE:  
  

As a result of the inclement weather last night in northern NSW, all linehaul into Brisbane was held up around 1:30am near Ballina. As a consequence, all trailers have only just started moving to Brisbane and are due to arrive between 3-4pm this afternoon. They will be unloaded and freight prepped for distribution tomorrow morning.


Due to localised flooding and evacuation orders currently occurring in northern NSW, services to Lismore will be heavily impacted well into next week. Deliveries to other parts of Northern Rivers are proceeding, however it’s expected there will be localised flooding that will impact deliveries as the rain continues over the next 24 to 48 hours. 

SEVERE WEATHER: Service Update

29 March 2022

LATEST ADVICE:  
  

Heavy to intense rainfall was recorded overnight through coastal south-east QLD and northern NSW. Flash flooding has occurred in suburbs of the Gold Coast and Moreton Bay in Queensland. Severe Weather Warnings are current for south-east QLD, and the Northern Rivers and parts of the Mid North Coast and Northern Tablelands in NSW. 


Currently, there are no delays to linehaul into Brisbane. There are also no stops into the Northern Rivers and Lismore, providing trailers can continue getting into regional depots. 

 

Where possible - and as it is safe to do so - regional depots across QLD and NSW will remain open. However, Regional Agents in NSW may be impacted and temporarily close at their own discretion due to forecasts of further severe weather this week. DOT Express will continue monitoring the current conditions overnight to see whether the situation changes and will communicate any disruption to services within the network to our customers as soon as practically possible.

SEVERE WEATHER: Service Update

10 March 2022

LATEST ADVICE:  
  

The Bureau of Meteorology has advised that catchments across south-east Queensland are saturated and therefore creeks and streams will respond very quickly to heavy, short duration rainfall associated with any thunderstorm activity. Major flood warnings remain in place across inland areas in the south of the state including the lower Moonie, Condamine and Balonne Rivers. A fresh and gusty south-easterly wind change spread through south-east Queensland overnight bringing the potential for severe thunderstorms to move into Queensland Today.


Linehaul between Sydney and Brisbane remains open, however, there are still some delays due to freight backlog. DOT Express is also using our own staff via south east Queensland to service the Northern Rivers region to deliver essential supplies where we are able to get through.


Heavy rainfall has eased in New South Wales, however numerous flood warnings remain current across eastern New South Wales with flood peaks at locations still to occur. An east coast low is stting off the Illawarra coast with severe weather warnings in place for damaging winds, including Sydney and the Illawarra.

SEVERE WEATHER: Service Update

7 March 2022

LATEST ADVICE:  
  

This afternoon, the Bureau of Meteorology has issued further updates that severe weather will continue across New South Wales with flood warnings remaining in place and that severe thunderstorms and heavy rainfall is again possible for Queensland this week.


As previously advised, the BNE depot is located on high ground and is safe from flood waters with all product on-site safe and secure. Queensland is now accessible, however, delays can still be expected due to not only the existing freight backlog, but also the persistent force of the current weather.


In NSW, Northern NSW (Lismore, Murwillumbah, Grafton, Coffs Harbour, Port Macquarie and the Central Coast) have been severely impacted, with clean up only recently commencing following the receding of flood waters. There are also impacts still being felt in the western suburbs of Sydney with several locations in both these regions still inaccessible by road due to local flood activity. 

SEVERE WEATHER: Service Update

28 February 2022

LATEST ADVICE:  
  

Multiple major flood warnings remain in place across south-east Queensland and northern New South Wales. The rainfall is moving out of south-east QLD, however major flooding continues across many rivers and heavy rainfall is still impacting areas including the Gold Coast. There are still a significant number of road closures and damaged roads across the region.


The BNE depot is located on high ground and is safe from flood waters with all product on-site safe and secure. Deliveries were attempted this morning (Monday) but cancelled due to the state of local flooding and road closures. BNE deliveries have now been suspended until at least Wednesday (2 March) and you may experience delivery delays of between 3-5 business days.

SEVERE WEATHER: Service Update

26 February 2022

LATEST ADVICE:  
  

Intense rainfall continues to impact south-east Queensland and north-east New South Wales in what is a dangerous and unfolding weather and flood situation. These extreme weather conditions will continue to result in linehaul delivery delays into Brisbane and Queensland for the foreseeable future.


There is a growing number of flood warnings current in Queensland, including a Major Flood Warning for Lockyer and Warrill Creeks, Bremer River, Eyre Creek, Logan River, Mary River, Mooloolah River, Noosa River, Maroochy River and the Upper Brisbane & Stanley Rivers.

SEVERE WEATHER: Service Update

25 February 2022

LATEST ADVICE:  
  

Parts of north-east NSW and south-east Qld are experiencing a significant rain event with impacts likely to include flash and riverine flooding with potential risks to life and property. These weather conditions will likely result in linehaul delivery delays into Brisbane from today - Friday, 25 February 2022.

 
A surface trough (an elongated region of relatively low atmospheric pressure) lying just off the east coast is lifting tropical air from the Coral Sea, as the warm air pushes over the coast it’s causing an increase in humidity, intense rain and storms.

PERTH DELIVERIES: Linehaul Update

21 February 2022

EASTERN SEABOARD-PER LINEHAUL:  
 

Further to previous correspondence, it was difficult getting any space SYD-PER last week. DOT Express was able to obtain a few spots to Perth but not enough to meet demand. Consequently, we are working on a number of alternatives with independent trailer operators to get to Western Australia. Service to our customers is key to our business and its growth.


The Australian Rail Track Corporation was able to open up the rail line between ADL-Tarcoola last Tuesday 15 February, 25 days after the floods impacted South Australia. Nine freight trains left for Darwin/Alice Springs and Perth early Tuesday morning. It was a huge repair effort by road and rail crews repairing a 300-kilometre stretch of track with 18 damaged locations.

PERTH DELIVERIES: Linehaul Update

14 February 2022

EASTERN SEABOARD-PER LINEHAUL:  

As most are aware, the rail line to Perth was impacted by the severe weather experienced in South Australia on the 22/23 January weekend.  The key to the rail network to and from Western Australia is the junction at Tarcoola, this junction point affects both east/west and north bound rail traffic. 


The rail line between Adelaide and Tarcoola was cut during the floods and stopped all rail traffic to the West for the last 3 weeks. The Australian Rail Track Corporation continued to work hard to re-open the line as quickly as possible and resume services across the Nullarbor. 


It’s no surprise that there is a huge backlog of general freight moving from Eastern Australia to Western Australia via rail. ​​​​​​​

SEVERE WEATHER: Service Update

10 December 2021

LATEST ADVICE (QUEENSLAND):  

 

A trough is forecast to continue generating showers and storms across parts of eastern Queensland during Friday and Saturday. Locally moderate to heavy rainfall remains likely with thunderstorms. The risk of heavy rainfall will gradually contract northwards into Saturday, with much drier conditions expected from Sunday.


The majority of catchments within the Flood Watch area are saturated, with some currently in flood. Rivers and creeks will respond relatively quickly, particularly in the areas of heaviest rainfall.
 

LATEST ADVICE (NEW SOUTH WALES):  

 

A low pressure system lies off the Illawarra coast bringing heavy rainfall and riverine flooding through SE NSW. River level rises are possible along the Queanbeyan and St Georges Basin and some adjacent catchments.


Flood Warnings are current for the Bega and Moruya catchments where further rainfall and river rises are possible. Flood warnings are also current for New South Wales North, Central and South West Inland catchments from the Border Rivers to the Murrumbidgee River.


SEVERE WEATHER: Service Update

7 December 2021

LATEST ADVICE (QUEENSLAND):  


A trough is forecast to move slowly east across the state during Tuesday and the next few days, triggering showers and thunderstorms with locally moderate to heavy rainfall across the Flood Watch area. The risk of heavy rainfall will gradually move eastward during the week.


The majority of catchments within the Flood Watch area are saturated, with many currently in flood. Rivers and creeks will respond relatively quickly to further rainfall, particularly in the areas of heaviest rainfall.

 

LATEST ADVICE (NEW SOUTH WALES):  


Flood warnings are current for New South Wales North and Central West Inland catchments from the Namoi to the Murrumbidgee Rivers.


Renewed river level rises and flooding is possible from Wednesday across the Upper Macintyre, Gwydir, Castlereagh and Bellinger Rivers from rainfall associated with a deepening trough extending across inland New South Wales. Renewed river rises are also possible in the Lachlan, Namoi, Macquarie and Bogan Rivers where flood warnings are current.


TRANSPORT INDUSTRY: Service Update

18 November 2021

EXCESS VOLUMES LEADING INTO CHRISTMAS 2021: 

 

The last few months leading into Christmas 2021 has seen quite a number of influences and influencers impacting road express delivery performance, some internal and some external. DOT Express’ near perfect on time delivery performance during the 18 months of the COVID-19 pandemic made us one of the Industry’s best kept secrets, delivering road express for some of our customers at near 99% on time in the last few months.


Whilst the 2021 November ‘Click Frenzy’ promotion seemed to be less manic than last year, overall e-commerce sales have been measured at more than 30% year on year for the fiscal period and only slightly less than prior year. We are yet to feel the impact ‘Black Friday’ will have on the transport industry later this month but the ‘cracks’ are already starting to show with some of the home delivery specialist carriers. Online promotions leading into Christmas could well hamper the traditional home delivery couriers as they focus on getting their deliveries completed on time for Santa. We are all aware of the poor publicity these carriers incurred last Christmas.


SEVERE WEATHER: Service Update

25 March 2021

With the severe weather of recent days finally receding, there are still significant challenges to be faced with Linehaul traveling from Sydney to Brisbane due to localised flooding and other factors. Latest advice is as follows:


  • Coffs Harbour/Grafton/Lismore linehaul back to normal.
  • Port Macquarie linehaul is now back to normal however there are still some delivery delays in the area.
  • Taree linehaul is now back to normal however there are still some delivery delays in the area.
  • Tamworth is experiencing local flooding causing delays to delivery.
  • Moree is experiencing flooding causing delays to delivery and this is expected to continue all week.
  • Some on-forwarding areas from Grafton are still inaccessible to Iluka, Yamba, Harwood.

SEVERE WEATHER: Service Update

24 March 2021

Freight traveling from Sydney to Brisbane on Tuesday, 23 March 2021 travelled on the Princes Highway with little or no instances and is out for delivery into Brisbane today (Wednesday, 24 March 2021).


Late yesterday, DOT Express was advised that there is now no access to Queensland from New South Wales via the New England Highway or Carnarvon Highway. There is flooding in Narrabri/Moree region and road surfaces are taking their toll having to be repaired during this time of continued inclement weather conditions.


Heavy vehicles have been advised to divert further inland to the Castlereagh Highway via Walgett and then travel north into Queensland. Adding extensive time delays, cost of vehicle operation and impacting on Driver fatigue, linehaul taking this route may not make it to Brisbane within HVNL and regulations.


SEVERE WEATHER: Service Update

22 March 2021

Weather conditions in New South Wales (NSW) and Southeast Queensland (SEQ) will result in delivery delays from today - Monday, 22 March 2021.


Linehaul to Brisbane continues this evening. There will be delays into Brisbane overnight that are resultant of continued severe weather conditions plus increased traffic levels on the main thoroughfare (New England Highway) and the increased travel time on the New England Highway from Sydney to Brisbane compared to the Princes Highway.


Where possible - and as it is safe to do so - regional depots across NSW will remain open. Regional Agents may be impacted and temporarily close at their own discretion. Where possible, we will work with Agents to communicate disruption to services within the network.


AIRFREIGHT SERVICE UPDATE: Domestic Security Surcharge

3 August 2020

All Australian airfreight linehauliers have been mandated to introduce stricter security measures by the Australian Government that applied from Wednesday, 1 July 2020. 


The new regulatory requirements relate to the examination of all piece-level domestic air cargo freight (satchels, cartons, etc). The need to increase the security surcharge is to enable our linehaulier to meet these new regulations and invest in new security equipment, staff training  and examination methods of all piece-level freight (satchels, cartons, etc).  

 

Directly related to these security check changes, DOT Express has been advised by our Agent that they have applied measures that meet the legislated requirements applied by the Australian Government and to keep our skies safe - but at a significant cost.